How do I make a Customer Success Manager resume ATS-friendly?

Use a single-column layout with standard headings, weave in the role's keywords where they're true, quantify your impact, and save as a text-based PDF. You can check your ATS match instantly with Ryser's free resume score.

Customer Success Manager resume

Customer Success Manager resume: examples, skills & ATS keywords

Q: What skills should a Customer Success Manager put on a resume?

Lead with the skills recruiters and the ATS scan for in Customer Success Manager roles — customer retention, onboarding, account management, churn reduction, upselling, NPS, CRM, Salesforce — but only ones you genuinely have. Mirror the exact wording from the job description you're applying to.

CSM resumes are scanned for retention and expansion metrics. Show the book of business and the numbers you moved.

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Customer Success Manager resume example

An illustrative template to adapt — swap in your real roles and figures, and never include a number you can't back up in an interview.

Jordan Taylor

Customer Success Manager · City, Country · email@example.com

Professional summary

Customer success manager with 5 years owning retention and expansion for a SaaS book of business, focused on net revenue retention.

Experience

Senior Customer Success Manager — Company Name · 2021–Present

Owned a £3M book of business at 118% net revenue retention.
Reduced churn 14% through proactive health-scoring and QBRs.
Drove £600k in upsell and expansion across 40 accounts.
Built a Gainsight onboarding playbook that cut time-to-value 30%.

Key skills

customer retention · onboarding · account management · churn reduction · upselling · NPS · CRM · Salesforce · renewals · QBRs

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Top skills & ATS keywords for a Customer Success Manager

These are the terms recruiters and applicant tracking systems most often scan for. Include the ones you genuinely have — worded the way the job description words them.

customer retention
onboarding
account management
churn reduction
upselling
NPS
CRM
Salesforce
renewals
QBRs
stakeholder management
SaaS

How to write a standout Customer Success Manager resume

Quantify book size, net revenue retention, and churn reduced.
Show expansion/upsell impact, not just support.
Name your tools (Gainsight, Salesforce) and the segment you owned.
Never invent experience — recruiters and interviews catch it. See AI CV tailoring without lying and how ATS keywords work.

Customer Success Manager guides

Customer Success Manager CV Example & Template (2026)

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Need the cover letter too? See Customer Success Manager cover letter examples →

Prepping to interview? See Customer Success Manager interview questions →