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Customer Success Manager resume

Customer Success Manager resume: examples, skills & ATS keywords

CSM resumes are scanned for retention and expansion metrics. Show the book of business and the numbers you moved.

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Customer Success Manager resume example

An illustrative template to adapt — swap in your real roles and figures, and never include a number you can't back up in an interview.

Jordan Taylor

Customer Success Manager · City, Country · email@example.com

Professional summary

Customer success manager with 5 years owning retention and expansion for a SaaS book of business, focused on net revenue retention.

Experience

Senior Customer Success Manager — Company Name · 2021–Present

  • Owned a £3M book of business at 118% net revenue retention.
  • Reduced churn 14% through proactive health-scoring and QBRs.
  • Drove £600k in upsell and expansion across 40 accounts.
  • Built a Gainsight onboarding playbook that cut time-to-value 30%.

Key skills

customer retention · onboarding · account management · churn reduction · upselling · NPS · CRM · Salesforce · renewals · QBRs

Want this shaped to a specific job posting? Tailor your CV free →

Top skills & ATS keywords for a Customer Success Manager

These are the terms recruiters and applicant tracking systems most often scan for. Include the ones you genuinely have — worded the way the job description words them.

  • Customer retention
  • Onboarding
  • Account management
  • Churn reduction
  • Upselling
  • NPS
  • CRM
  • Salesforce
  • Renewals
  • QBRs
  • Stakeholder management
  • SaaS

How to write a standout Customer Success Manager resume

  • Quantify book size, net revenue retention, and churn reduced.
  • Show expansion/upsell impact, not just support.
  • Name your tools (Gainsight, Salesforce) and the segment you owned.
  • Never invent experience — recruiters and interviews catch it. See AI CV tailoring without lying and how ATS keywords work.

Customer Success Manager guides

Live Customer Success Manager roles to tailor your CV to

A sample of current openings. Open one in Ryser to get an ATS-optimised CV and cover letter for it — grounded in your real experience.

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Need the cover letter too? See Customer Success Manager cover letter examples →

Prepping to interview? See Customer Success Manager interview questions →

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